Joining Digital Virgo teams means taking part in an ambitious and stimulating business strategy in a rapidly developing ecosystem. The Social Media and Complaints Handling Executive position is based in Cairo, the role is full-time, reporting to The Regional Head of Operations.

Your missions

Scope of work covers the following :

• Setting up, managing, monitoring and analysing the input and the output of different processes of customer relationship management in co-operation with the various teams in the company.
• Develop and evolve customer service quality procedures and monitor their application
• Tracking and analyzing performance indicators.
• Create attractive content on the Internet, as well as the development of the conversational aspect to the various communities.
• Setting up weekly and monthly reports.
• Managing the partners relationships.
• Handling Partners and Customers complaints as per the agreed upon SLA.
• Managing the different Social Media Pages.

Technical knowledge :

• Strong knowledge of the web environment 2.0
• SEO Master: Site audit, semantic analysis, referencing and optimization, netlinkin, KPIs analysis.
• A Master of Social platforms (Facebook, Instagram, Twitter, Google, LinkedIn,)
• Strong Knowledge of social media management and monitoring tools.
• Strong Knowledge of handling customer complaints.
• Good knowledge of Adobe Photoshop/illustrator software is a plus.

Skills needed

Your Profile :

• 1 to 3 years’ experience in the same field
• Bachelor’s degree of a Business School or equivalent.
• Able to easily adapt an AGILE approach to project management
• Passionate about internet, mobile, new technologies and social networks.
• Fluent Speaker of English & Arabic, (French is a plus).
• Mastering Microsoft Office suite and internet tools
• Perfect communication skills.
• Interested in taking challenges.
• Having a Commercial and business background is a plus.
• Results oriented with the ability to work in a fast-paced environment.
• Strong time management and organizational skills.
• Committed to meeting deadlines with high quality results.
• A proven ability to work independently and as part of a team.
• Innovative and takes initiative.
• Flexible to travel abroad frequently.