Senior Admin Assistant
- Administration
- Kuwait
Job Description
Job Summary
He/She will be will be responsible for the planning and execution of ocean freight shipments with specific focus on administration, excellent customer service, management of files from inception to closure, monitoring departures including due diligence on cargo arrival at POD.
Job Duties
Receiving new orders placed by client and forwarding bookings to the relevant overseas/customers’ offices and monitor accordingly.
He/She will be will be responsible for the planning and execution of ocean freight shipments with specific focus on administration, excellent customer service, management of files from inception to closure, monitoring departures including due diligence on cargo arrival at POD.
Job Duties
Receiving new orders placed by client and forwarding bookings to the relevant overseas/customers’ offices and monitor accordingly.
- Obtaining shipment readiness details and planned schedule details from customer offices.
- Following up and confirm that schedule details with carriers are unchanged.
- Following up with the customer and the company overseas office and facilitate documentation in order to process export:
- *Commercial invoice / Packing list
- *Ocean Bill of Lading / House Bill of Lading
- *Completed and Signed clearing instruction
- *Any certificates required e.g. certificate of origin, FORM A, Arabic certificate; EUR1 etc
- Ensure that export customs clearance are processed on time by sending / uploading all necessary documents on the customs systems.
- Processing and submission of documents for handover clients to 3rd party brokerage agents.
- Understanding charges and completing prior to billing
- Meet Key Performance Indicators for milestones, invoicing and accuracy as per customer standard guidelines
- Graduate and any additional industry qualification will be an advantage.
- Minimum of 3 to 5 years of practical experience in freight operations with a freight forwarder/shipping company.
- Demonstrate understanding of operational legislation and processes e.g. Incoterms, Airway bills, Customs clearing, Duties and VAT, etc.
- A good command of the English language (both written and spoken) is essential for this role.
- Advanced MS Office proficiency (Excel, Outlook).
- Proven ability to prioritize tasks and work under pressure.
- Demonstrated ability to build and retain excellent client relationships.
- Meticulous attention to detail.
- Driven to provide customer service excellence and deal with customer queries effectively