About the role

• Works with the business users to understand problem, requirements, functionality and business processes
• Translate customer requirements/complaints into deliverable products and services or proposed designs to be assessed
• Provide functional assessment of implemented solutions, with recommendations for enhanced processes, best usage of system features and better performance results
• Act as 1st and 2nd level of support, Troubleshoot and resolve simple to highly complex functional/technical issues related to implemented solutions
• Conduct knowledge transfer sessions to end users for new/changed deployments & fixes
• Develops/Configure agreed on solutions based on global software standards
• Responsible for changes and deployment for all system/applications within his function and work on test scenarios and alignment between own team and the testing team
• Manage fixes needed for resolving reported incidents in alignment with IT change management process
• Maintain proper documentation for operational procedures, business aspects and technical design
• Recommend proactive course of action to maintain smooth operations with minimum risk with respect to new changes
• Responsible for regular reporting on the performance, incidents and status of the solutions/applications related to the team
• On-call 24Hours a day based on a rotation schedule that guarantee 24*7 On call support coverage for all solutions operated

About you

Education

• Bachelor degree in Telecommunication and Electronics Engineering or Computer Science

Experience

• 1 Year + of Overall Experience in relevant functional/technical roles.

Skills

• Telecom experience is a must
• Understand middleware and integrations concepts and implementation
• Software life cycles concepts
• Technical Experience in the following tools/systems:
• Integration with other systems
• Good Experience in SharePoint
• Good Experience in SQL/ PLSQl
• Good Experience in OS , Unix/ Linux
• Java and XML development is a must
• Application and software development techniques and methodologies
• Performance tuning and enhancement
• Writing and delivering solution specifications and design
• Ability to test application deliverables with the highest quality
• Strong English written/verbal communications; French is a plus
• Self-motivated individual who works well in a team environment
• Willing to work in shifts & weekends as required
• Willing to provide on-call support on a 24/7 basis when needed
• Self-driven, ability to work under minimal supervision
• Excellent Analytical & troubleshooting skills

Department: Information Technology

• To support Revenue applications (RAID, FMS & ODS)