Job Roles:

•       Maintain a positive, empathetic, and professional attitude toward customers at all times.

•       Respond promptly to customer inquiries.

•       Communicate with customers through various channels.

•       Acknowledge and resolving customer complaints.

•       Know our products inside and out so that you can answer questions.

•       Process and manage the Claims.

•       Keep records of customer interactions, transactions, comments, and complaints.

•       Communicate and coordinate with colleagues as necessary.

•       Provide feedback on the efficiency of the customer service process.

•       Coordinate with operations / CS to satisfy customers’ needs

•       Facilitate the flow of information horizontally and vertically

•       Fulfill the customer’s needs and ensure high quality of service delivery

•       Ensure the integrity and accuracy of data updated in the system

•       Trace all the export and import express shipments.

•       Coordinate between the Service providers, Shippers and Cnee to assure resolving all the pending shipments, and to monitor the performance of the service providers.

•       Make sure to update the system with all the necessary information.

•       Handle all the tickets that are related to the Express Shipments and last mile, and to make sure to close it with a proper resolution.

•      Perform other tasks assigned by superior from time to time.