Customer Success Executive
- Customer Service and Call Center
- KSA
Job Description
About the job
The company deals in custom IT development and services like web development, Mobile application development, server hosting, etc. The company is based in India with its headquarter in Mumbai. With its geographical presence in multiple cities of India, we cater services to clients from different parts of the world. Bombay Softwares- www.bombaysoftwares.com
The Role
You Will Be Responsible For
The Role
You Will Be Responsible For
- Identifying opportunities for new business development through following up on leads and conducting research on target clients.
- New business generation by meeting potential clients to understand needs and providing relevant solutions.
- Managing the sales process to close new business opportunities.
- Building strong relationships with the existing portfolio of clients.
- Meeting and exceeding weekly and monthly activity and revenue targets.
- Building the sales funnel generating leads via cold calling, emailing and other lead generation activities.
- Handling incoming queries and building good client relationships.
- Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.
- Handing over qualified leads to the sales teams with the objective of closing the sale.
- Maintaining and updating the lead generation database.
- Achieving weekly/monthly targets as set out by the business.
- You have at least 2 years experience within a Customer Success role, ideally within the IT Services industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You have working knowledge of Lead Generation
- You are highly goal driven and work well in fast paced environments
- You are a strong networker & relationship builder
- You are a strong team player who can manage multiple stakeholders
- You are willing to undertake 0-30% travel.
- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
- Flexible working options