* deal directly with customers either by telephone, electronically or face to face

* respond promptly to customer inquiries, handle and resolve customer complaints

* obtain and evaluate all relevant information to handle product and service inquiries

* provide pricing and delivery information

* perform customer verifications

* keep records / follow up of customer interactions, emails and handle cash and other forms of payment transactions

* direct requests and unresolved issues to the designated resource

* record details of inquiries, comments and complaints &  details of actions taken

* prepare and distribute customer activity reports

* maintain customer databases

* Ensure that each Customer receives outstanding guest service by providing a guest friendly environment

* Maintain an awareness of all product information, merchandise promotions, test merchandise and advertisements.

* Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock; ensure re-wraps are done promptly.

* Adhere to all company policies, procedures and practices, including signing, pricing, and loss prevention.

* Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.

* Consistently makes additional merchandise suggestions in order to maximize each sales opportunity and ensure that the customer leaves with everything he or she needs

Communicate customer requests to management

Required skills:

* Computer applications including word processing, spreadsheets and databases.

* Prepare Modern office methods, practices, procedures and computer equipment.

* interpersonal skills

* communication skills - verbal and written

* listening skills

* problem analysis and problem-solving

* knowledge of sales principles

* experience in a retail, customer service or sales environment

* basic business administration knowledge

* attention to detail and accuracy

* data collection and ordering

* customer service orientation

* adaptability and initiative

* stress tolerance

Professional Qualifications:

* Minimum of 2 years’ experience in customer services

* High school diploma, general education degree or equivalent

* knowledge of customer service principles and practices

* knowledge of relevant computer applications

* ability to type

* knowledge of administrative procedures

* numeric, oral and written language applications

* product knowledge