Job Details

  • AddressDoha
  • Salary
  • Experience
  • Employment Fulltime

Concierge Agent

  • Hospitality and Tourism
  • Qatar

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

About the location:

seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world’s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.

 

Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine’s 100 Best Companies to Work for, every year since the survey began in 1998.

 

In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts:

 

“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for.

 

Join our Team

  • Work on a team that is built on mutual respect, collaboration, excellent service.
  • Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
  • Four Seasons have been ranked in FORTUNE Magazine's 100 best companies to work for since 1998.

 

Four Seasons Hotel Doha:-

 

Gazing over the Arabian Gulf, with a private beach and marina curving at its feet, Four Seasons Hotel Doha is a traveler’s haven fashioned to the finest international standards. It is the centrepiece of Doha’s outstanding waterfront landmark, the West Bay business and residential complex. Four Seasons is home to 237 guest rooms overlooking land and sea, nearly a quarter of which are suites. With refreshing contemporary elegance, the accommodations are enhanced by carefully detailed comforts and 21st-century conveniences.

 

Our Team:-

 

Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example, we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and a passion.

 

Who We Look For:

 

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

 

The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Front Manager.

 

Job Description:-

 

  • The ability to provide accurate information to guests in a courteous manner; fill all reasonable guests requests or requirements; anticipates guests needs.
  • The ability to take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow-up.
  • The ability to properly handle incoming and outgoing mail, telexes, packages and faxes.
  • The ability to know what activities are available in the city, ie. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
  • The ability to recite all hotel services, hours of operation, key personnel, hotel policies, etc.
  • The ability to keep the Chef/Head Concierge and senior management well-informed of any guests problems or complaints, and action taken.
  • The ability to maintain the Concierge Desk and storage areas in an orderly manner; direct bell and door staff in the maintenance of the front entrance and lobby.
  • The ability to assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours).
  • The ability to work closely with the Valet Parking staff to ensure the smooth handling of guests and patron vehicles.
  • The ability to work closely with the bell attendants to ensure smooth handling of guest luggage, message delivery and/or special requests.
  • The ability to display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
  • The ability to respond properly in any hotel emergency or safety situation.
  • The ability to perform other tasks or projects as assigned by hotel management and staff.
  • The ability to use the hotel computer system and phone system.
  • Acts as a brand ambassador to our Hotel and Four Seasons at all times.
  • Provide support and respond to inquiries in an efficient, courteous and professional manner to achieve maximum employee, guests, or vendor satisfaction while complying with all Four Seasons’ policies.
  • Work harmoniously and professionally with co-workers and supervisors.
  • Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

 

Preferred Qualifications and Skills

 

  • The ideal candidate will have an outgoing personality and a can-do approach to an assigned task
  • Significant experience creating high-quality marketing content
  • Comfortable in a fast-paced environment
  • Knowledge in graphic design and digital marketing
  • Attention to detail and ability to multitask in a dynamic environment
  • Positive team attitude and willingness to assist where needed
  • Requires reading, writing and oral proficiency in the English language, Arabic is an asset
  • Degree or Diploma in Hotel Management is preferred

 

Our Offering:-

 

Opportunities to build a successful career with global potential

Unique strong culture - diversity of 50 different nationalities

Living accommodation in high quality, well-resourced apartment

Excellent Training and Development opportunities

Employee Recognition Programs

Complimentary nights at FS Hotels Worldwide

Paid annual home leave tickets

Complimentary meals in employee restaurants

Free transportation to work

Medical coverage

 

Work Authorization:-

 

The hotel will apply for the work authorization for a successful candidate.

 

Learn more about employment with Four Seasons:-

 

You could also learn more about employment with Four Seasons via the following channels:

https://www.facebook.com/FourSeasonsJobs

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

http://jobs.fourseasons.com

https://twitter.com/FourSeasonsJobs

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