Zain Iraq is actively recruiting for a Call Center Inbound Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.

Your Responsibilities Will Include But Not Be Limited To

• Handing a high volume of inbound calls and greet customers in a courteous and professional manner.
• Assess and evaluate customer concerns and resolve their problems in an efficient and timely manner.
• Provide product and service information to our customers.
• Promote Zain’s products and services by understanding customer needs and interests and providing them with the right offers that match those needs.
• Troubleshoot service equipment issues.
• Adhere to, and fulfill, individual and team Performance Metrics.